At JenCraftDesigns, we take pride in our prompt response to your needs. If you encounter any challenges with your purchase or have inquiries regarding a design, please refer to our Help section for assistance. Should you require further assistance beyond this, you can easily reach out to us through the "Contact Us" button located at the bottom of the listing screen. Alternatively, you can send us a private message on our Facebook page at www.facebook.com/JenCraftdesigns. We're here to help!